Listening Score

The Listening indicator is a measure of how well employees feel heard and respected by their organization. This can include factors such as the availability of channels and forums for communication. Additionally, the responsiveness and support provided to employee concerns and feedback, and the level of recognition and reward for employee contributions are important. A high level of listening indicates an organization that values and prioritizes employee input and feedback. Consequently, an organisation like this is able to create a culture of trust and respect where employees feel heard and valued.

Listening Score

The Qlearsite Listening Score can help you understand if views are shared openly and employee voice is respected in your organisation. It is crucial that your employees are listened to and actions are taken on. The Listening attribute lies at the intersection of the Value Driver: Visibility and the Organisation Lever: Talent.

The Listening Question

There are opportunities to give genuine feedback and I feel like my voice is heard.

A High Listening Score

High scores in Listening indicate that your employees feel their voices are heard, and that they make a difference when contributing. You may want to:

• Check the Themes that are most prominently correlated to this high-scoring attribute

• Capture some comments that capture how your organisation is responding positively to this attribute.

A Low Listening Score

Low scores in listening can be a sign of potential retention issues in your organisation. To find out more about what people are saying with regards to Listening in your organisation:

• What are the Themes that are correlated to Listening in survey responses?

• Are there any comments that are indicative of issues?

• Can any identifiable root causes of Listening issues be observed in the responses?

Create Actions as you discover findings for further analysis and review.

If you have noticed an extreme drop in Listening score survey-to-survey, consider using a Listening Deep Dive survey to quantify this dimension of Organisational Fitness further. This Deep Dive survey addresses four criteria of Listening: Feedback, Organisational Surveys, Action and Conflict & Challenges.

By listening to your employees in this targeted survey, you will be able to more thoroughly examine the details of the Listening issues in your organisation.