Empowerment Score

The Empowerment indicator is a measure of how well employees feel empowered to take appropriate actions in the workplace. The availability of decision-making opportunities and the level of trust and autonomy provided are indicated by the Empowerment score. The support and resources available for employees to take action and drive results in such an organisation. A high level of empowerment indicates an organization that is able to provide employees with the freedom and responsibility. Additionally, your team feels they get the support they need to take ownership of their work. This helps to drive business success.

Empowerment Score

The Qlearsite Empowerment Score can help you understand if people are able to act with confidence, knowing their role and the boundaries they should operate within. The Empowerment attribute lies at the intersection of the Value Driver:Agility and the Organisation Lever:Talent.

The Empowerment Question

When faced with a difficult situation at work, I feel trusted to exercise my judgement and make appropriate decisions.

A High Empowerment Score

High scores in Empowerment indicate that your employees feel confident they know their role and their operational boundaries well. You may want to:

• Check the Themes that are most prominently correlated to this high-scoring attribute

• Capture some comments that capture how your organisation is responding positively to this attribute.

A Low Empowerment Score

A study has found that low empowerment leads to low effort among employees. The results found that only 4% of employees put in extra effort when empowerment is low, but this rises to 67% when employees feel empowered. Empowerment score is, as this study indicates, highly correlated with productivity. It is also well known that an empowered workforce experiences lower turnover. Engaged and empowered employees result in higher retention rates. To find out more about what people are saying with regards to Empowerment in your organisation:

• What are the Themes that are correlated to Empowerment in survey responses?

• Are there any comments that are indicative of issues?

• Can any identifiable root causes of Empowerment issues be observed in the responses?

Create Actions as you discover findings for further analysis and review.

If you have noticed an extreme drop in Empowerment score survey-to-survey, consider using an Empowerment Deep Dive survey to quantify this dimension of Organisational Fitness further. This Deep Dive survey addresses four criteria of Empowerment: Autonomy, Boundaries, Goals and Ownership.

By listening to your employees in this targeted survey, you will be able to more thoroughly examine the details of the empowerment issues in your organisation.

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