The Knowledge indicator is a measure of how well your organization values sharing information and providing training to its employees. This can include factors such as the availability and accessibility of resources and learning opportunities, the support and encouragement of continuous learning and development, and the recognition and reward of employees who share their knowledge and expertise with others. A high level of knowledge indicates a culture of learning and growth, where employees are able to access the resources and support they need to develop their skills and knowledge. In organisation like this, sharing and collaboration are valued and encouraged.
The Qlearsite Knowledge Score can help you understand how collective knowledge of the organisation can be accessed and employee capabilities are proactively developed. The Knowledge attribute lies at the intersection of the Value Driver, Agility and the Organisation Lever, Process.
The Knowledge Question
People and teams often share expertise, experience and relevant knowledge amongst each other.
56% of Human Resources managers say training and development is key for business success. The Knowledge score quantifies this metric and makes it actionable.
A High Knowledge Score
Knowledge score benchmarks vary considerably across industries. High scores indicate that your organisation values and supports knowledge development. You may want to:
• Check the Themes that are most prominently correlated to this high-scoring attribute
• Capture some comments that capture how your organisation is responding positively to this attribute.
A Low Knowledge Score
If you score low in Knowledge, it could indicate that employees do not feel supported in their career development, and that there is insufficient onboarding and training support. To find out more about what people are saying with regards to Knowledge:
• What are the Themes that are correlated to Knowledge in the responses?
• Are there any comments that are indicative of issues?
• Can any identifiable root causes of Knowledge issues be observed in the responses?
Create Actions as you discover findings for further analysis and review.
If you have noticed an extreme drop in Knowledge score survey-to-survey, consider using a Knowledge Deep Dive survey to quantify this dimension of Organisational Fitness further. This Deep Dive survey addresses four criteria of Knowledge: Resources, Formal Training, External Knowledge and Internal Knowledge.
By listening to your employees in this targeted survey, you will be able to more thoroughly examine the details of the knowledge issues in your organisation.