Tools Score

The Tools indicator is a measure of how well your organization’s systems and technology are perceived by employees in terms of effectiveness, efficiency, and user-friendliness. This can include factors such as the availability and functionality of tools and systems, the level of training and support provided, and the alignment of these tools with the needs and goals of the organization. A high level of tools indicates a well-equipped and supported organization where employees have the resources and support they need to perform their roles effectively and efficiently.

Tools Score

The Qlearsite Tools Score can help you understand how gaps in your organisation’s hardware, systems and processes are affecting employees. The Tools attribute lies at the intersection of the Value Driver: Enablement and the Organisation Lever: Process.

The Tools Question

Our tools, systems and processes make my working life easier and set me up for success.

Seven out of 10 employees across all industries say they don’t have the right tools to work effectively. In the Organisational Fitness framework, Tools is typically among the lowest scoring indicators. While a low score in this area is something that should be addressed, Qlearsite recommends that the trend of the Tools Score over time is more critical. Are there any factors or circumstances that would lead to a big drop in the Tools Score from data collection event to data collection event?

A High Tools Score

Your organisation is special! Qlearsite’s industry benchmarks indicate that Tools is among the lowest scoring indicators across all industries. You may want to:

• Check the Themes that are most prominently correlated to this high-scoring attribute

• Capture some comments that capture how your organisation is responding positively to this attribute.

A Low Tools Score

If you score low in Tools, it could indicate impediments in your organisation that are preventing success. Due to the fact that Tools is regularly scored low, by nearly every industry segment, Qlearsite recommends that other indicators might be more productive to address, even if the Tools score is lower. For example, Drivers of Engagement might point to more actionable insights than the Tools score. That said, tracking the Tools score can provide valuable feedback informing your overall Organisational Health. Monitoring the overall trend of the Tools dimension is more important than the snapshot score.

To find out more about what people are saying with regards to Tools:

• What are the Themes that are correlated to Tools in the responses?

• Are there any comments that are indicative of issues?

• Can any identifiable root causes of Tools issues be observed in the responses?

Create Actions as you discover findings for further analysis and review.

If you have noticed an extreme drop in Tools score survey-to-survey, consider using a Tools Deep Dive survey to quantify this dimension of Organisational Fitness further. This Deep Dive survey addresses four criteria of Innovation: Digital & Connected, Fit for Purpose, Reliable/Available and Easy to Use.

By listening to your employees in this targeted survey, you will be able to more thoroughly examine the details of the tools issues in your organisation.

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